This Refund Policy explains the circumstances in which STREAMLITECH LTD (“STREAMLITECH LTD”, “we”, “us”, or “our”) may provide refunds for services purchased through streamlitech.com.
By purchasing our services, you acknowledge and agree to the terms of this Refund Policy together with any applicable service agreement or project-specific terms.
1. Company Information
Company Name: STREAMLITECH LTD
Company Number: 17316975
Registered Address: Office 1372, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Email: admin@streamlitech.com
Billing Email: Billing@streamlitech.com
Phone: +44 7861 196934
Website: streamlitech.com
2. Digital and Professional Services
Our services may involve customized digital, technology, software, website, development, consulting, marketing, or other professional work.
Because many of our services involve resources, time, planning, development, customization, or work performed specifically for a client, refunds are generally assessed based on the stage and circumstances of the project.
3. Refund Eligibility
A refund may be considered where:
- We have not started the agreed work and the applicable agreement allows cancellation.
- We are unable to deliver the agreed service for reasons attributable to us.
- We have materially failed to provide the agreed service and cannot reasonably correct the issue.
- A refund is otherwise required under applicable law.
- A project-specific agreement expressly provides for a refund.
Refund requests are reviewed individually based on the service purchased, work completed, project status, and applicable contractual terms.
4. Non-Refundable Work
Unless otherwise required by law or agreed in writing, payments may not be refundable where:
- Work has already been completed or substantially completed.
- Customized work has already been created specifically for the client.
- Development, design, research, consultation, or other project work has already been performed.
- The client has approved completed work or a project milestone.
- The client delays, abandons, or becomes unresponsive during a project.
- The client changes requirements after work has commenced.
- Third-party costs have already been incurred on behalf of the client.
- The client fails to provide required information, access, materials, approvals, or feedback.
- The service has been delivered in accordance with the agreed scope.
5. Deposits and Advance Payments
Where an upfront deposit or advance payment is required, it may be used to reserve project resources and begin work.
Unless otherwise stated in the applicable agreement or required by law, deposits may be non-refundable once work has commenced.
6. Cancellation Requests
If you wish to cancel a service, contact us as soon as possible at:
Please include:
- Your name or company name
- Invoice or order reference
- Service purchased
- Date of purchase
- Reason for cancellation or refund request
We will review the request and may ask for additional information.
7. Refund Processing
If a refund is approved, we will normally process it using the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on the payment provider or financial institution.
Third-party processing fees may not be refundable where such fees have already been incurred, unless otherwise required by law.
8. Service Issues and Revisions
If you believe that a delivered service does not meet the agreed requirements, you should contact us promptly.
Where appropriate, we may first attempt to correct the issue or provide reasonable revisions before considering a refund.
The scope of revisions will depend on the original agreement or service description.
9. Chargebacks and Payment Disputes
We encourage customers to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
Nothing in this section limits any rights you may have under applicable law.
10. Statutory Rights
This Refund Policy does not exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable UK law.
Where applicable consumer protection legislation provides additional rights, those rights will continue to apply.
11. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
For refund or cancellation requests, contact:
STREAMLITECH LTD
Office 1372, 85 Dunstall Hill
Wolverhampton, United Kingdom, WV6 0SR
Email: admin@streamlitech.com
Billing: Billing@streamlitech.com
Phone: +44 7861 196934